All of our products are warranted to be free from defects in material and workmanship for 90 days. Most of our product line has a limited warranty for the time periods listed below:
Warranty is for non-permanent installation; and for use no more than 90 days at a time.
Additionally, the following product conditions are Not Covered Under Warranty:
- Damage from improper installation or removal; including hanging product(s) from light
cords rather than proper clips or wires
- Damage from electrical surges or light strikes
- Products that have been modified or changed in any way
- Damage from wind, floods or other extreme weather conditions
- Damage from insects and animals
All Decorator Warranty Returns Must Include a copy of the purchasing Sales Order or Paid
All Retail Returns within the first year, are to be taken back to the original Retail Store where purchased. After 1 year, the warranty returns will be processed through Holiday Bright Lights.
All Retail Claims Must Include the Original Receipt and Retail Packaging UPC.
Product returns within the warranty period must first be approved by Holiday Bright Lights. Once the warranty return has been approved, the product should be shipped back to the HBL Warehouse, at the owner’s expense, and will then be inspected to determine if it falls under warranty coverage. Upon approval of such return, the product will be replaced (or repaired) with the same, or similar product. In the event, that an item cannot be replaced (or repaired), a credit will be issued to be used on future purchases.
If products are found to be defective upon delivery (and before use) please contact Holiday Bright Lights by email at: CSR@holidaybrightlights.com to obtain a Return Authorization Number. No Refunds Will Be Given – Replacement product or merchandise credit will be offered.
Holiday Bright Light Warehouse Address: 4433 S. 96 th St, Omaha, NE 68127